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Bill Pay FAQs

Frequently Asked Questions

Which of my RelyOn accounts may be used for Bill Pay?
You will have to have a RelyOn Checking Account to participate in Bill Pay.

What is the cost for using Bill Pay?
There is a no charge for Bill Payment. It is a free service for our members. 

Is there a limit on the number of payments I can make during the month.
No, our service provides for an unlimited number of payments.

Whom can I pay?
RelyOn’s Bill Pay service is “pay anyone”. You can set up a payment to a company or an individual. There are no preset lists.

Can I set this service up myself or does RelyOn have to enroll me?
Unlike Online Banking, which is self-enrolling, you will have to complete an enrollment form to apply for Bill Pay. Once the enrollment process is complete you will be given a “Login” and “Password”. Once you have initialized the Bill Pay service you will not have to input these again. The next time you log into Online Banking all the Bill Pay services will be available for your use.

How secure are my online payments and information?
Your account information is extremely secure. The credit union uses a dedicated line and secure server with multiple firewalls. When you log into Online Banking and Bill Pay you are not on the Internet, but on an offsite, secured server. As long as you protect your password, the ability for anyone to access your information is virtually impossible.

How far into the future can I set a payment due date?
Payments can take from three (3) to six (6) business days to reach the payee, dependent on if the payment will be electronic or by check. You can set a payment date from the date you input the payment, out to two (2) years in the future.

Can I set up reoccurring payments?
Yes, payments can be set up for weekly, bi-weekly, semi-monthly, monthly, semi-annually, and yearly recurrences. You can also set the time period these payments should continue. Example: If you wanted to make a credit card payment each month, for a period of a year.

Will money be deducted from my account when I set the payment up?
No, if the payment is going to be sent electronically the funds will be withdrawn from your account two (2) business days prior to the payment due date. If a check is going to be issued, the check will process six (6) business days prior to the due date. The 6 days for a check payment ensures that the payment will arrive on time and allows for weekends and federal holidays. The funds from the check will not be withdrawn from your account until the payee deposits the check and it is presented to RelyOn for payment. This is exactly what occurs when you write a check and mail it for payment.

What date should I use when scheduling a payment?
It is extremely important that you set the payment up according to the due date shown on your billing notice, unless that due date is on a weekend or Federal holiday. In that case, you would need to schedule your payment to arrive on the last business day prior to the due date. If you include grace days, your payment may arrive late and incur finance charges or late fees.

Can I stop payment on an item once it has been processed?
If a check was issued and it has not been presented for payment, and RelyOn has enough time to act on the stop payment order, then a stop payment may be placed. This may be done 24/7 through the “Stop Payment” tab located within Online Banking.

If the payment is electronic and the funds settlement process has already begun, then a stop payment cannot be placed. Electronic payments begin processing two (2) business days prior to the due date you schedule. To recover funds you will have to contact the payee directly.

What happens if I have insufficient funds to cover the payment?
If the payment is being made electronically it will be rejected as “no pay”. The payment will be represented for payment again the next business day. If the funds are available, the payment will be honored and the payment transmitted to the payee. If RelyOn cannot honor the payment on either presentment, it will not be recreated until you either reschedule the payment or the next payment due date becomes effective. There is a $35.00 non-sufficient funds fee assessed on both presentment occurrences.

If the payment was made by check and there are insufficient funds in your account to honor the check upon presentment, the check will be returned to the payee “non-sufficient funds" and your account will be charged a $35.00 non-sufficient funds fee.

You will not receive notice of a dishonored check. You can see this information listed in your Account History.

The payee’s Return Check Policy will determine if the check will be presented for payment again.

How can I ensure that a payment is honored if I do not have enough funds in my account to cover the check or electronic debit?
To avoid a payment being dishonored, we recommend that you opt-in to our Courtesy Pay Program. With Courtesy Pay, we will cover and pay overdrafts on your checking account to avoid returned items.  

You can also establish an “Overdraft Line of Credit” with us. You may do this by completing a loan application and designating the credit line to cover any “non-sufficient” checks or electronic debits that are transacted against your checking account. Click the “Borrow” tab on our website and click "Apply Online" to complete your application.

Are there regularly scheduled system times when the Bill Pay service will not be available?
Yes. These will be infrequent and will occur at non-peak usage periods. We will make every attempt to notify you in advance.

If I have a problem and send a message to RelyOn, when can I expect an answer?
You will be contacted by RelyOn no later than the next business day. If we cannot fix your problem immediately, we will keep you updated until the problem is resolved.

For additional information please contact RelyOnUs@RelyOnCU.org