Contact Center
Call or Text: (214) 357-3328
Toll-Free: (866) 496-6005
Email: relyonus@relyoncu.org
Fax: (214) 357-3299
Hours:
8:00 am - 5:00 pm: Mon, Tues Thurs and Friday
9:00 am - 5:00 pm: Wednesday
Forney Branch
Call or Text: (972) 932-8323
Toll-Free: (866) 496-6005
Fax: (972) 932-8393
Kaufman Branch
Call: (972) 932-8323
Toll-Free: (866) 496-6005
Fax: (972) 932-8393
For specific questions regarding your existing account please use our Secure Messaging Center located within Online Banking.
For general questions about membership and our product/service offerings, please contact RelyOnUs@RelyOnCU.org.
24-Hour Debit Card Support
Debit cardholders now have access to our support line 24 hours a day, 7 days a week by calling (866) 664-9364. Through this support line, you are able to:
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Inquire about recent transactions
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Request a new Personal Identification Number (PIN) mailer
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Add out of country and travel notifications
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Report lost or stolen debit cards
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Activate your debit card
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Obtain denial reason for failed transactions
Lost/Stolen Credit Card Reporting and Replacement
If you are notifying us about a lost/stolen credit card during our business hours please call or text us at (214) 357-3328. If our office is closed, please call (800) 528-2273 and a representative will work with you to notify the appropriate parties and replace your card.