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Contact Us

Dallas Branch/Corporate Office

Phone: (214) 357-3328
Toll Free: (888) 344-9994
Fax: (214) 357-3299

Kaufman Branch

Phone: (972) 932-8323
Fax: (972) 932-8393

Thomson Reuters Branch

Phone: (972) 250-7997
Fax: (972) 250-7911

For specific questions regarding your existing account please use our Secure Messaging Center located within Online Banking

For general questions about membership and our product/service offerings, please contact RelyOnUs@RelyOnCU.org

24-Hour Debit Card Support

Debit cardholders now have access to our support line 24 hours a day, 7 days a week by calling (866) 664-9364. Through this support line, you are able to: 

  • Inquire about recent transactions
  • Request a new Personal Identification Number (PIN) mailer 
  • Add out of country and travel notifications
  • Report lost or stolen debit cards
  • Activate your debit card
  • Obtain denial reason for failed transactions

Lost/Stolen Credit Card Reporting and Replacement

If you are notifying us about a lost/stolen credit card during our business hours please call us at (214) 357-3328. If our office is closed, please call (800) 528-2273 and a representative will work with you to notify the appropriate parties and replace your card.