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Contact Us

Contact Center

Call or Text: (214) 357-3328
Email: relyonus@relyoncu.org
Fax: (214) 357-3299
9:00 am - 5:00 pm: Mon, Tues, Thurs and Friday
9:00 am - 5:00 pm: Wednesday

Forney Branch

Call or Text: (214) 357-3328
Fax: (214) 357-3299

Kaufman Branch

Call or Text: (214) 357-3328
Fax: (214) 357-3299

For specific questions regarding your existing account please use our Secure Messaging Center located within Online Banking

For general questions about membership and our product/service offerings, please contact RelyOnUs@RelyOnCU.org

24-Hour Debit Card Support

If you need to notify us about a lost/stolen card, please call our Debit Card support line at (833) 933-1681. If you need to activate a new debit card or change your PIN, please call our Card Activation & PIN change support line at (833) 998-4701.

Going Out of Town? Give Us a Call!

To ensure continued use of your debit card while you are out of town, please give us a call at (214) 357-3328 during normal business hours to add a travel notification to your debit card.

Easily Resolve Debit Card Disputes

With a RelyOn debit card, you’re never in the dark. Call our new Concierge line to resolve any disputes to your debit card.

On 08/08/2022, new disputes can be initiated by contacting our Dispute Resolution Center at 866-279-1399.

This team is available Monday through Friday, 7:00 am to 7:00 pm CST.

If a call is received outside these hours, you will be directed to a voicemail box to leave a message where your call will be returned by one of our dispute representative the following business day.
For all other help with your debit card, please call or text us at (214) 357-3328 during our normal business hours.

Lost/Stolen Credit Card Reporting and Replacement

If you are notifying us about a lost/stolen credit card during our business hours, please call or text us at (214) 357-3328. If our office is closed, please call (833) 541-0777 and a representative will work with you to notify the appropriate parties to replace your card.